Privacy Policy
This policy describes how Custom Home Builder Waterville, a Seth's Home Pros Company, handles information from homeowners who use this website. It applies to the introduction service offered on this site.
When you send a contact note or an introduction request, you choose what to share. Common items include your name, email address, phone number, town, lot or project address, and a short description of the custom home project you are considering.
If you reply by email or phone, that message content becomes part of your request record.
Updated November 1, 2026.
Who this policy covers
This policy describes how Custom Home Builder Waterville, a Seth's Home Pros Company, handles information from homeowners who use this website. It applies to the introduction service offered on this site.
Information we collect
When you send a contact note or an introduction request, you choose what to share. Common items include your name, email address, phone number, town, lot or project address, and a short description of the custom home project you are considering.
If you reply by email or phone, that message content becomes part of your request record.
How we use your information
We use your information to review your request, ask follow-up questions when needed, and consider whether an introduction to an independent custom home builder may be appropriate. We also use it to respond to general questions about our service.
Sharing with independent builders
When we introduce you to an independent custom home builder, we share the project information that is reasonably needed for that builder to respond. The builder is a separate business and will handle your information under their own practices.
The introduction service is funded by contractors on closed work, as described in our terms and conditions.
Service providers
We use GoHighLevel (GHL) to process lead and contact information submitted through our forms and to help us communicate with you. Our website hosting and content delivery providers may process technical data such as IP addresses and request logs as part of normal site operation.
These providers act on our behalf under their own terms.
Consent and communication choices
If you contact us or submit a form, we may reply using the contact method you provided. We do not assume marketing consent from general browsing of this site or from an unrelated checkbox.
You can ask us to stop contacting you at any time by replying to a message or by writing to the address below.
Reasonable safeguards
We use reasonable administrative and technical measures to protect the information we hold. No online service can promise absolute security, and we do not make that promise.
Retention
We keep request and contact information for as long as it is useful to respond to you, support an introduction, meet record keeping needs or address disputes. Retention depends on the purpose of the record and any ongoing legal or operational need.
Technical delivery and cookies
This site does not use third-party analytics or advertising pixels. Hosting, security and delivery providers may use limited technical cookies or logs to deliver pages, prevent abuse and keep the site working.
Children
This site is intended for adult homeowners and is not directed to children. We do not knowingly collect information from children.
Your questions and requests
To ask about the information we hold about you, request a correction or request deletion, email [email protected]. We will respond in a reasonable time and may need to confirm your identity before acting on a request.
Updates to this policy
We may update this policy as our practices or providers change. The date at the top shows when it was last revised.